Our Privacy Policy
OutReach Limited
Last Updated: February 22, 2026
OutReach Limited, ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our lead generation funnel (the "Service") for booking appointments, including through traffic from paid ads on Meta. This Policy complies with applicable U.S. laws, including the California Consumer Privacy Act (CCPA) where applicable, and requirements for A2P SMS messaging under carrier guidelines.
1. Information We Collect
We collect the following types of information:
• Personal Information: Name, email address, phone number, and other details you provide when booking an appointment.
• Usage Data: Information about how you interact with the Service, such as IP address, browser type, and pages visited.
• Cookies and Tracking: We use cookies for analytics and to improve the Service. You can manage cookie preferences through your browser.
We collect this data directly from you via forms in our funnel or automatically through your device.
2. How We Use Your Information
We use your information to:
• Process and confirm your appointment bookings.
• Send SMS confirmations, reminders, and service-related notifications (with your consent).
• Improve our Service and analyze usage trends.
• Communicate with you about your bookings or our services.
• Comply with legal obligations.
For SMS specifically:
We send messages only for the purposes you consented to, such as appointment-related notifications.
Consent is obtained via clear disclosures during the booking process (e.g., checkboxes or notices).
3. Sharing Your Information
We do not sell, rent, share, or disclose your personal information, including mobile phone numbers or text messaging opt-in/consent data with third parties or affiliates for their marketing or promotional purposes. We may share data with:
• Service providers (e.g., GoHighLevel for hosting, SMS providers like Twilio for message delivery) solely to operate the Service.
• Legal authorities if required by law or to protect our rights.
All categories of data sharing described above exclude text messaging originator opt-in data and consent. This information, including mobile phone numbers and SMS consent details, will not be shared with any third parties or affiliates for marketing or promotional purposes. It may only be shared with service providers (such as SMS aggregators or delivery platforms) strictly necessary for sending the messages you consented to receive.
4. SMS-Specific Privacy
• Opt-In: By providing your mobile number and checking the opt-in box during booking, you provide express written consent to receive automated SMS messages from OutReach Limited related to your inquiry, appointment confirmations, reminders, and service-related communications. Consent is not a condition of purchase.
• Message Frequency: Message frequency varies based on your interaction with us but typically includes appointment confirmations and reminders.
• Opt-Out: Reply STOP to unsubscribe or HELP for assistance at any time. We process opt-out requests promptly and may send one final confirmation message.
• Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.
• No Sharing for Marketing: Your SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. It is used solely for delivering the services you requested.
• Data Retention: We retain your mobile number and related data only as long as necessary to fulfill your booking or as required by law.
SMS Opt-In Data Protection We take consumer consent seriously. Text messaging originator opt-in data and consent (including your mobile phone number provided for SMS purposes) are excluded from any sharing, selling, or disclosure to third parties or affiliates for marketing, promotional, or unrelated purposes. Such data is used solely to deliver the appointment-related messages you have consented to and may be shared only with trusted service providers (e.g., our SMS platform) required to facilitate message delivery, in compliance with applicable laws including TCPA and CTIA guidelines.
5. Data Security
We implement reasonable security measures, such as encryption and access controls, to protect your data. However, no method is 100% secure.
6. Your Rights
• Access and Correction: Request access to or correction of your data.
• Deletion: Request deletion, subject to legal exceptions.
• Opt-Out of Sales: We do not sell data, but you can opt out of any future sharing.
• CCPA Rights (if applicable): California residents may have additional rights; contact us via the details in section 9 to exercise them.
To exercise rights, contact us at [email protected] or +1 (350) 500-3825. We respond within 45 days.
7. Children's Privacy
Our Service is not intended for anyone under the age of 18, as we provide business-oriented services only and do not work with individuals under 18. We do not knowingly collect data from them.
8. Changes to This Policy
We may update this Policy. Changes will be posted here, and we may notify you via email or SMS if significant.
9. Contact Us
For privacy questions, contact OutReach Limited at [email protected] or +1 (350) 500-3825.
By using the Service, you acknowledge that you have read and agree to this Privacy Policy.